Terms of Use

1. Additional Policies and Agreements

• Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.
  • Privacy Policy
  • Acceptable Use Policy
  • Refunds Policy
• Additional terms may also apply to certain Services, and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.

2. Account Eligibility

• By registering for or using the Services, you represent and warrant that:
  • You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement (exceptions for guardian supervised approach) .
  • If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party's behalf with respect to any actions you take in connection with the Services.
• It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. Expanse is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, you may utilize the Expanse Billing and Support Portal to update your contact information. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied.
• You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

3. Transfers

Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall Expanse be held liable for any lost or missing data or files resulting from a transfer to or from Expanse. You are solely responsible for backing up your data in all circumstances.

4. Expanse Content

• Except for User Content (as defined below), all content made available through the Services, including images made available through website builder tools provided by Expanse (the “Licensed Images”), designs, templates, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively with the Licensed Images, "Expanse Content"), are the property of Expanse or its licensors. No Expanse Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from any Expanse Content.
• To the extent applicable, you are granted a limited, revocable, non-sublicensable, license to use the Licensed Images solely in connection with the Services. You are prohibited from using any Licensed Images: (i) with pornographic, defamatory, or unlawful content or in such a manner that infringes upon any third party's trademark or intellectual property rights; (ii) as a trademark, service mark, or logo; and (iii) portraying any person depicted therein (a "Model") in a way that a reasonable person would find offensive, including but not limited to depicting a Model: (a) in connection with pornography, "adult videos", adult entertainment venues, escort services, dating services, or the like; (b) in connection with the advertisement or promotion of tobacco products; (c) as endorsing a political party, candidate, elected official, or opinion; (d) as suffering from, or medicating for, a physical or mental ailment; or (e) engaging in immoral or criminal activities.
• Any use of Expanse 's Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Expanse 's Content. All rights to use Expanse 's Content that are not expressly granted in this Agreement are reserved by Expanse and Expanse 's licensors.
• Servers which are suspended due to unpaid dues will have to clear the dues and then receive appropriate backups / data

5. User Content

• You may be able to upload, store, publish, display and distribute information, text, photos, videos, emails, and other content on or through the Services (collectively, "User Content"). User Content includes any content posted by you or by users of any of your websites hosted through the Services ("User Websites"). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to Expanse that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party.
  
  Solely for purposes of providing the Services, you hereby grant to Expanse a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, Expanse does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.
• Expanse exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through Expanse computers, network hubs and points of presence or the Internet. Expanse does not monitor User Content. However, you acknowledge and agree that Expanse may, but is not obligated to, immediately take any corrective action in Expanse sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that Expanse shall have no liability due to any corrective action that Expanse may take.

6. Compliance with Applicable Law

• You agree to comply with all applicable laws, rules, and regulations, including without limitation all local rules where you reside or your organization is location regarding User Content, User Websites, online activities, email and your use of the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical data exported to or from the country in which you reside. The Services are controlled and operated by us from our offices (although we may share data with third parties around the world to assist us in providing the Services as further described in our Privacy Notice) and we make no representation that the Services are appropriate or available for use in other locations. Those who access the Services from other locations do so at their own initiative and risk, and are fully responsible for compliance with all applicable laws in those locations. We do not offer the Services where prohibited by law.
  
  For the purposes of European Directive 95/46/EC, the General Data Protection Regulation 2016/679) (“GDPR”) and any applicable national implementing laws in your jurisdiction, and with respect to your subscribers’ or customers’ personal data, you acknowledge and agree that you are the Controller (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may store personal data through your use of our Services only as permitted and subject to the terms of this Agreement. You also acknowledge and agree that you are responsible for complying with all obligations of a data controller under applicable law (including the GDPR).
  
  To the extent the GDPR applies to you, you represent and warrant that in using our Services, you will clearly describe in writing how you plan to use any personal data collected and you will ensure you have a legitimate legal basis to transfer such personal data to us and that you have the necessary permission to allow us to receive and process (e.g., store) such personal data on your behalf. The additional data processing terms set forth here shall apply where you are a Controller subject to the GDPR.

7. Game Hosting Limitations

• 5.1. The Customer acknowledges that game hosting and VPS services are provided on a best-effort basis and that the performance and availability of the games may be affected by factors beyond Expanse Host's control. 5.2. The Customer is responsible for managing and configuring their game server and VPS Servers and ensuring compliance with game-specific licensing and usage requirements. 5.3. We strictly suggest you to use non malicious jars and plugins in your game servers. 5.4. The Customer acknowledges that game hosting is provided on shared servers, and CPU is shared among multiple customers unless stated otherwise
• Prior to initiating the execution of any intensive activity such as chunk generation software like Chunky, users are required to inform Expanse support before hand so as to limit the cpu to 400% (or as required).

8. Support Limitations

• Expanse Host provides technical support to assist Customers with service-related issues. 7.2. Support is provided via email, live chat, or the designated support ticket system. 7.3. Expanse Host will make commercially reasonable efforts to resolve issues promptly, but does not guarantee immediate resolution. 7.4. Support may cover general server and network issues but does not include game-specific configurations or modifications unless otherwise stated. 7.5. VPS services are completely self managed and support will only be provided during critical problems like if they are offline

9. Money Back Guarantee

• 48-Hour money back is guaranteed by Expanse Hosting only for gameservers (Excluding VPS and Dedicated servers)

10. Cancellations and Refunds

• Any kinds of chargebacks without notifying us will result in suspension of all your services in Expanse Host
• Refunds after 48 hours will only be given in form of instore credits (valid for refunds made before the 7th day of the purchase)

12. Uptime Guarantee

• We will strive to provide a 99.9% uptime to all our users if we fail to do so then SLA will be applicable

13. Service Lever Agreement and credit policy

• Our SLA only applies to the following types of interruptions:
• Network - We guarantee 99.9% network availability to all applicable services. If at any time our service does not maintain this agreement for 30 consecutive minutes, the affected service will be covered by our SLA.
• Panel - We guarantee 99% panel availability to all applicable services. If at any time our service does not maintain this agreement for 30 consecutive minutes, the affected service will be covered by our SLA. (Difference between panel downtime and network is when the server IP is pingable but you can't access the panel)
• Denial of Service Attack (DoS/DDoS) - We guarantee protection against all types of Denial of Service attacks. If we are unable to mitigate a denial of service attack within 30 minutes, the affected service will be covered by our SLA

SLA Limitations

• Planned Maintenance - We announce all planned maintenance in advance via email or on our website.
• Software error/failures - Software is not within the scope of our service. Therefore we do not cover errors, crashes or any service interruptions caused by software.
• Interruptions caused by the client - We do not cover issues caused by the client such as installing third-party files/plugins and software or custom scripts.
• Exceeding allocated resources - Interruptions due to the affected service using more resources than available are not covered.
• Usage of more than 500% on budget and 1000% on Premium plans constantly for over a period of 300 secods will lead to suspension and will require you to email us with the reason of overuse.
• Circumstances beyond our control - Force majeure or any act of the Government, weather, etc. which results in failure of service.

NON-COMPLIANCE Claims

• For every twelve hours of downtime, client will receieve one extra day.
• To receive service compensation, the client must create an SLA claim via support ticket from their client account.
• SLA claims must be submitted within one week (seven days) of the outage.
• All SLA claims will be investigated. The outcome of such claims will be decided at the sole discretion of Expanse.
• Any SLA claims we deem to be fraudulent will be rejected.
• Any SLA claims for scheduled downtime will be rejected.
• We deserve the right to deny SLA claims if we believe the client has purposely attempted to cause a service disruption to claim against our SLA (e.g: if we believe the client was involved in initiating a denial of service attack/DDoS against their own service).
• This SLA is only valid for direct clients of Expanse Host.
• You only get 1 cancellation request limit , after that no requests will be entertained

14. Affiliate cashouts

• All cashout of funds from affiliate accounts will be approved and processed in 10-15 business days with payment method specified